Job Reference: ART-kMGbIlYrEpy
Who are we?
ART Providers Skill Centre (ART) is a UK based organization that is committed to provide you with the right skills, learning and career opportunities in your chosen apprenticeship course programme. We exist to produce top quality apprentices and support employers in bridging them to the right apprentice such as yourself.
We are now offering a Hospitality Manager course programme in Level 4. Inquire now!
What will you learn in this course?
Apprentices on the Hospitality managers work across a huge variety of organisations including bars, restaurants, cafés, conference centres, banqueting venues, hotels and contract caterers. These managers generally specialise in a particular area, however their core knowledge, skills and behaviours are aligned. Common to all managers in this role is their passion for exceeding customers’ expectations. Hospitality managers have a high level of responsibility and are accountable for fulfilling the business vision and objectives which requires excellent business, people and customer relation skills. Individuals in this role are highly motivated team leaders that combine a talent for management and specific industry skills and thrive on the customer facing nature of the role.
Previous accomplishments are meticulously deliberated from the start to ensure time on the programme is maximized. Our approach is strong Information, Advice and Guidance (IAG) to guarantee that each Apprentice understands the context of their learning, the assessment methodology and that their future career advancement is carefully mapped into their journey.
Knowledge you’ll gain:
- Understand how to manage finance and minimise costs within hospitality businesses; identify the income streams and cost centres and areas for potential waste or loss within their own area of business.
- Identify the management information available in your own area and understand how to use, analyse and act on it to drive business change.
- Understand how technology supports the delivery of products and services in hospitality businesses
- Know how to identify potential risks to people and the business and how to plan for and minimise the impact.
- Know and understand how to consistently communicate and engage with people and teams.
- Determine the customer service journey and understand how to meet expectations, taking into account business requirements.
- Know how to use customer feedback as a competitive tool in the hospitality industry.
- Understand what it means to champion the business and maintain comprehensive product / service, brand and market knowledge.
- Understand how to lead the implementation of change in.
- Understand the ethos of a diverse and inclusive culture that demonstrates social inclusion.
It is desirable that candidates would have achieved a level 2 in Maths and English (equivalent to GCSE Grade C or above) prior to commencing their Apprenticeship training. Those Apprentices who are yet to achieve a level 2 in English and Maths will have the opportunity to complete these qualifications during their Apprenticeship. However, a level 2 must be achieved in these areas before they qualify for entry to their End Point Assessment (EPA).
- Monitor and manage income and costs, use forecasting to set realistic targets, evaluate the control of resource allocation, and prepare financial cases for improvement projects.
- Analyse, interpret and evaluate product / service sales and / or productivity data and information and use it to make recommendations for future planning e.g. of staff and resources, ideas for new initiatives, and drive business change.
- Monitor peaks and troughs in business levels to ensure operational plans allow service standards and resources to be maintained
- Maximise the use of technology and evaluate its effectiveness for achieving the desired results
- Identify and manage risks through empowering the team
- Demonstrate effective methods of communication and leadership that achieve the desired results, providing support and coaching to team members to maximise their performance
- Monitor customer satisfaction to ensure product / service is delivered according to their profile and business requirements
- Actively seek, analyse and evaluate customer feedback and take appropriate action to improve quality of service and customer experience
- Manage the targeted promotion of the brand and product / service to customers
- Lead change to meet the business objectives and manage the impact of change on stakeholders
- Support team members to carry out work activities that respond to a diverse range of needs
- Be financially astute in work activities, visibly discourage waste and act credibly on matters that affect business finance.
- Make decisions based on a sound analysis and judgement of available management information.
- Ability to make accurate forecasts based on current and future trends
- Use technology responsibly and take an interest in new developments that could support the business
- Be solution focussed through proactive risk management personally and through others
- Manage team to take a pride in their role through demonstrating a consistently positive and professional approach to communication
- Proactively develop and maintain a customer centred culture
- Drive behavioural change through encouraging others to seek and act on feedback
- Drive a strong cultural belief in the brand and product / service
- Pioneer business decisions and promote a positive attitude to change
- Lead by example to promote business and social responsibility and act as a role model to ensure self and team are operating in an empathic, fair and consistently professional manner
Once you have completed this Apprenticeship, you could progress on to the following:
- Level 5 Apprenticeship in Operations Departmental Management
Maximum funding: Competitive
Course Length: 18 months (this does not include EPA period)
Learning method: Workplace (direct delivery)